ARL is a National Collections Organisation with offices across Australia. We employ highly motivated, dedicated and professional staff and currently we have career opportunities available in the Melbourne office.
We are seeking motivated call centre agents, who can work as part of a team with this well established,
national collections company that rewards result focused individuals.
The role consists of telephone collections of debts for a range of clients. You will be required to make outbound calls using a predictive dialler and service inbound calls, with the view to obtaining an immediate payment or negotiating quality payment arrangements. You will also be required to make customer service calls for client campaigns.
The successful candidate must:
• demonstrate excellent communication skills
• be persuasive and resilient
• confident and assertive, whilst remaining professional and polite
• controlled phone manner
• have strong negotiation skills
• motivated to meet and exceed targets
• follow strict collections procedures from a range of different clients
Candidates must be able to work the following fixed two week rotating roster:
Week One: Monday - Friday 12.30pm 9pm
Week Two: Tuesday - Friday 12.30pm 9pm and Saturday 9am - 2pm
Collections experience is highly regarded as is experience in an outbound call centre environment.
If you want to join a fun and friendly team, with a well known organisation, apply today by forwarding your resume to firstname.lastname@example.org .
Contact name: Human Resources
Phone: 03 9320 0104
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