ANALYST - INCIDENT MANAGEMENT IT BILLING - Jakarta Raya
QUALIFICATION & EXPERIENCE:
- Technical background with minimum 2 years experience in IT or Telecommunication industry, preferable that has experience in Incident Management and/or NOC/FOP activity.
- Familiarity with ITIL framework or TM (Tele Management) Frameworx preferred
- Familiar with Telco Service Flow (e.q. Voice, SMS, Data, VAS etc.)
- Understanding of CMMI (Capability Maturity Model Integration) preferred
- Process/Governance establishment experience preferred
JOB DESCRIPTION AND RESPONSIBILITIES:
- To control Incident Report in IT-Billing against total number of Incident and Problem event handling by respective IT-Billing
- To Monitor Incident close on IT-Billing Unit after it successfully resolving and remedy incident event.
- Monitoring of Incident resolving time based on urgency/priority/Severity level on IT-Billing Unit to ensure all Incident execute and done within agreed SLA on IT-Billing network
EXPERT - PROBLEM MANAGEMENT-IT BILLING - Jakarta Raya
QUALIFICATION & EXPERIENCE:
- Technical background with minimum 3 years experience in IT or Telecommunication industry, preferable that has experience in Incident or Problem Management, Project Management and/or IT & Billing activities.
- Familiarity with ITIL framework or TM (Tele Management) Frameworx preferred
- Understanding of CMMI (Capability Maturity Model Integration) preferred
- Familiar with IT-Billing Service Flow (e.q. Voice, SMS, Data, VAS etc.)
- Experience in Project Management for Medium/Large project
- Process/Governance establishment experience preferred
JOB DESCRIPTION AND RESPONSIBILITIES:
- To control Incident and Problem Report in IT-Billing against total number of Incident and Problem event handling by respective IT-Billing
- To Monitor Incident and Problem close on IT-Billing Unit after it successfully resolving and remedy incident or problem event.
- Monitoring of Incident and Problem resolving time based on urgency/priority/Severity level on IT-Billing Unit to ensure all Incident and problem execute and done within agreed SLA on IT-Billing network
- Provide RCA (Root Cause Analysis) for Big Incident and problem by coordinating with related unit, SSI, Oracle and 3rd party vendor On IT-Billing Network.
- Construct replication of big incident and problem On IT-Billing Network
If you believe you have the right qualification to succeed, please send your CV detailing experience complete with a current photograph by email to:
PT XL Axiata Tbk
Menara Prima Lt 20 Jl Mega Kuningan Lot E4 – 7 No 1 Jakarta Pusat 12950
Telecommunication Jobs PT XL Axiata Tbk deadline 26 Mei 2012.
